Front Office Receptionist Jobs at ENNISMORE in Saudi Arabia

ENNISMORE, the global lifestyle hospitality collective, is currently recruiting for Front Office Receptionists to join their team in Saudi Arabia. This opening presents an exciting opportunity for ambitious professionals to become part of a prestigious hotel brand renowned for its luxury, exceptional service, and focus on creating memorable guest experiences.

Job Description and Key Responsibilities

The Front Office Receptionist will hold a pivotal role as the first and last point of contact for guests, making a critical impact on their overall experience. Key responsibilities will include:

• Guest Reception: Welcoming guests upon arrival and departure in a friendly, professional manner that reflects the brand's values.
• Check-in/Check-out Procedures: Efficiently and accurately processing guest check-ins and check-outs, ensuring all details and payments are correct.
• Customer Service: Handling guest inquiries, requests, and needs promptly and effectively, whether in person, by telephone, or email. Providing accurate information about hotel facilities, services, and local attractions.
• Reservations and Administration: Assisting with managing reservations, updating guest records, and coordinating special requests (e.g., adjoining rooms, amenities).
• Team Collaboration: Working closely with other hotel departments such as Housekeeping, Food & Beverage, Security, and Concierge to ensure a seamless guest journey from start to finish.
• Financial Transactions: Handling cash and credit card transactions securely, generating invoices, and settling accounts.
• Upholding Standards: Ensuring the front desk and lobby area maintain the highest standards of cleanliness, order, and visual brand representation.

Job Requirements and Qualifications

To be a successful candidate for this position, you should meet the following criteria:

• Education: A diploma or qualification in Hospitality Management or a related field is considered an advantage.
• Experience: Proven previous experience in a similar role (Receptionist, Customer Service Representative) within the hospitality or service industry. Experience in 5-star hotels or luxury hospitality environments is highly preferred.
• Personal Skills:
  • Excellent verbal and written communication skills in both Arabic and English (mandatory).
  • A friendly, courteous personality with a strong customer-service orientation.
  • Ability to work under pressure and during peak times while maintaining composure and professionalism.
  • Strong organizational skills and attention to detail.
  • Ability to work well as part of a team.
• Technical Skills: Proficiency in basic computer software (Microsoft Office Suite) and Hotel Property Management Systems (PMS) such as Opera, Fidelio, or similar (a significant advantage).
• Appearance: A neat and professional appearance.

Why Work for ENNISMORE?

Joining ENNISMORE means becoming part of a family of distinctive and innovative hotel brands. While specific benefit details were not listed in the initial posting, careers with major global groups like this typically offer:

• A dynamic and stimulating work environment within the luxury hospitality sector.
• Opportunities for career development and training within an international collective.
• A wide professional network.

How to Apply for This Position

Applications for this job are to be submitted via the Naukrigulf platform. Please search for the job listing titled "Front Office Receptionist jobs in ENNISMORE in Saudi Arabia" on the Naukrigulf website or other authorized job portals.

Application Tip: Prepare a professional, up-to-date CV that highlights your hospitality and service experience, focusing on customer service skills and language proficiency. Be sure to include any prior experience with Hotel Property Management Systems (PMS). Tailor your cover letter to reflect your passion for the hospitality industry and your desire to join a prestigious brand like ENNISMORE.

Seize this opportunity to build your career in one of the world's fastest-growing hospitality markets.