Guest Arrival Expert (Concierge) at Marriott International, Manama

Marriott International, a leading global hospitality brand, is seeking a dynamic individual for the crucial role of Guest Arrival Expert (Concierge) at its property in Manama, the capital of Bahrain. This position is the beating heart of the first guest impression, serving as the welcoming face and primary point of contact responsible for translating luxury hospitality into reality from the very first moment of arrival.

Job Description and Key Responsibilities

The successful candidate will be a cornerstone of the front office team, accountable for creating an unforgettable first impression and ensuring a seamless transition for guests into the comfort and luxury of the Marriott experience. Key responsibilities include:

• Guest Reception: Warmly welcoming guests upon their arrival at the hotel and processing their check-in efficiently and professionally.
• Delivering Exceptional Arrival Experience: Exceeding expectations by providing personalized service, answering inquiries, and offering comprehensive information about hotel facilities and available services.
• Concierge Services: Assisting guests with transportation arrangements (taxis, limousines), restaurant reservations, tour bookings, and fulfilling special requests to ensure a comfortable and enjoyable stay.
• Information Handling: Having thorough knowledge of all hotel services and local attractions to provide accurate recommendations to guests based on their needs.
• Team Collaboration: Working closely with other hotel departments such as housekeeping, guest services, and security to ensure smooth operations and overall guest satisfaction.
• Query Resolution: Addressing guest requests and inquiries promptly and effectively, both in person and over the phone.

Required Qualifications and Skills

Marriott is looking for enthusiastic professionals with a genuine passion for service who embody the company's culture. Requirements include:

• Experience: Previous experience in a similar role within the hospitality industry (concierge, front desk, guest services) is a significant advantage.
• Personal Skills:
  • Excellent verbal and written communication skills in both English and Arabic.
  • A friendly, courteous personality with a service-oriented mindset and a desire to help.
  • Ability to work under pressure and during peak times while maintaining composure and a positive demeanor.
  • Strong attention to detail and accuracy in task execution.
  • Professional appearance and grooming.
• Technical Skills: Good knowledge of basic computer applications and Property Management Systems (e.g., Opera) is a plus.
• Flexibility: Willingness to work in rotating shifts, including weekends and public holidays.

Why Join Marriott International?

Joining Marriott means becoming part of a global hospitality family. While full benefit details are disclosed upon application, Marriott is renowned for offering:

• A dynamic and stimulating work environment in a world-class hotel.
• Opportunities for career development and training within a leading hospitality group.
• An organizational culture that values diversity, inclusion, and service excellence.

How to Apply for This Position

Applications for this position are accepted exclusively through the Naukrigulf online platform. Please visit the original advertisement link from the source and search for the position titled Guest Arrival Expert (Concierge) located in Manama, Bahrain. Ensure your resume (CV) is updated to highlight your hospitality experience and customer service skills, and attach a brief cover letter expressing your enthusiasm for the Concierge role and joining a prestigious brand like Marriott International.

Prepare to embark on a distinguished career path where every day you are responsible for creating the first smile and the beginning of an unforgettable journey for guests from around the world.