Guest Experience Expert Jobs at Marriott International in Manama, Bahrain

Marriott International, a leading global hospitality brand, is seeking dedicated professionals to fill the position of Guest Experience Expert (Guest Experience Expert) at one of its luxurious properties in the capital city of Manama, Bahrain. This role presents a unique opportunity to join a world-renowned hospitality leader and play a key part in crafting unforgettable experiences for guests from around the globe.

Job Description and Key Responsibilities

The Guest Experience Expert will occupy a central role in the hotel's operations, acting as the primary point of hospitality contact for guests throughout their stay. The focus is on ensuring a seamless and enjoyable journey from arrival to departure. Core responsibilities include:

• Welcome and Arrival: Greeting guests upon arrival and checking them in efficiently and warmly, providing clear information about the hotel's facilities and services.
• Stay Coordination: Handling pre-arrival guest requests (e.g., flowers, amenities, special arrangements) and ensuring their accurate execution prior to guest arrival.
• Guest Experience Management: Proactively monitoring guest stays, checking in on satisfaction, and swiftly intervening to resolve any issues to maintain a consistently positive experience.
• Complaint and Challenge Resolution: Handling any guest inquiries, complaints, or challenging situations with high professionalism, calmness, and initiative, aiming to turn potential problems into opportunities to delight the guest.
• Cross-Departmental Collaboration: Working closely with various hotel departments such as Front Office, Food & Beverage, Room Service, and Engineering to coordinate services and fulfill special requests.
• Knowledge and Communication: Possessing extensive knowledge of all hotel facilities, services, promotions, as well as local Manama attractions and restaurants to provide valuable recommendations to guests.
• Follow-up and Departure: Conducting follow-ups with guests during or after their stay as needed, ensuring a smooth checkout process, and inviting them to return.

Required Qualifications and Skills

To be a successful candidate for this role within a competitive environment like Marriott International, you should meet the following criteria:

• Education and Experience: A diploma or bachelor's degree in Hotel Management, Tourism, or a related field is an advantage. Proven practical experience of at least 1-2 years in customer service or front desk roles within the luxury hotel or hospitality sector is essential.
• Personal Skills: Exceptional verbal and written communication skills in both English and Arabic (mandatory). Ability to listen effectively and understand diverse customer needs.
• Service Orientation: A genuine passion for serving others and creating positive experiences. You must possess patience, tact, and diplomacy in dealing with all personalities.
• Problem-Solving Ability: Quick, proactive thinking and the ability to make sound decisions under pressure to resolve issues efficiently.
• Technical Proficiency: Proficiency in hotel property management systems (e.g., Opera) and Customer Relationship Management (CRM) systems, along with Microsoft Office Suite.
• Appearance and Demeanor: Commitment to a neat, professional appearance that reflects the luxury hotel image, coupled with a cooperative and positive team spirit.

Benefits and Advantages

Joining the Marriott International portfolio opens wide career horizons. Typical benefits offered by the group (may vary by specific property and local policies) include:

• An international and dynamic work environment.
• Genuine opportunities for career development and training within the vast Marriott global network.
• A competitive benefits package potentially including medical insurance.
• Discounted accommodation at Marriott hotels worldwide for associates and their families.
• A work culture that encourages excellence and recognizes achievements.

How to Apply for the Position

Applications for this vacancy are to be submitted exclusively via Marriott International's official channels or the authorized job portal (Naukrigulf in this instance).

1. Visit the original advertisement link or the Marriott International careers website for the Middle East region.
2. Search for the position titled "Guest Experience Expert" located in Manama, Bahrain.
3. Prepare your Curriculum Vitae (CV) professionally, highlighting your hospitality experience, customer service skills, and language proficiency.
4. Complete the online employment application and upload your required documents.
5. Ensure your contact information is correct, as the recruitment team will contact only shortlisted candidates for interviews.

Location: Manama, Bahrain. Job Type: Full-time.

Don't miss this opportunity to become part of a global hotel brand and contribute to elevating hospitality standards in the Kingdom of Bahrain.