Guest Experience Expert MEA Job at Marriott International in Riyadh

Marriott International, one of the world's largest and most esteemed hospitality chains, is seeking applications for the position of Guest Experience Expert (MEA) at its property in the Saudi capital, Riyadh. This role presents a distinguished opportunity to join a dynamic team committed to delivering exceptional guest service standards and creating memorable experiences.

Job Description

The Guest Experience Expert will hold a pivotal role in the hotel's front office and hospitality operations. This individual will be the primary point of direct interaction with guests, understanding their needs, and providing swift and effective solutions to ensure a comfortable and enjoyable stay from arrival to departure. This role operates within the framework of Marriott's "Guest Experience Expert" initiative for the Middle East and Africa (MEA) region, aimed at unifying and elevating guest service standards across the group's properties in the area.

Key Expected Responsibilities:

• Guest Welcome: Greeting guests upon arrival and handling check-in/check-out procedures efficiently and warmly.
• Expectation Management: Communicating clearly with guests about hotel services, facilities, and all relevant information.
• Problem Resolution: Addressing guest inquiries and complaints proactively and professionally, working to resolve them as quickly as possible to ensure complete satisfaction.
• Internal Coordination: Acting as a liaison between the guest and other hotel departments (e.g., restaurants, concierge, housekeeping, maintenance) to fulfill special requests.
• Product Knowledge: Having thorough knowledge of all room types, hotel facilities, promotional offers, and loyalty programs (Marriott Bonvoy) to provide accurate advice and guidance.
• Quality Assurance: Contributing to upholding the hotel's reputation by delivering service marked by professionalism and warmth in every interaction.

Requirements and Qualifications

Marriott International is looking for enthusiastic, customer-oriented candidates with the following skills:

• Educational Qualifications: A diploma or bachelor's degree in Hotel Management, Tourism, or a related field is preferred.
• Experience: Previous experience in the hospitality sector, particularly in front office or customer service roles within a 4 or 5-star hotel. Experience working with Marriott International brands is a strong added advantage.
• Personal Skills:
  • Excellent verbal and written communication skills in both Arabic and English (mandatory).
  • Ability to work under pressure and in a fast-paced environment.
  • Strong organizational skills and a high attention to detail.
  • A friendly, courteous personality with a genuine ability to understand the needs of others.
  • Proficiency in using Property Management Systems (PMS) and basic computer software.
• Regional Mindset: An understanding of the cultures and expectations of guests within the Middle East and Africa region is considered a key asset for this region-specific position.

What Marriott International Offers

Joining Marriott International means becoming part of a global corporate culture that prioritizes the growth of its employees. While specific benefit package details were not mentioned in the initial posting, Marriott is generally known for offering:

• A stimulating and professional work environment in an upscale Riyadh hotel.
• Opportunities for career development and training within Marriott's vast global network.
• A diverse and culturally rich environment.

How to Apply for the Position

Applications for this position are accepted exclusively through the Naukrigulf platform, where the listing was posted. Please search for the job titled "Guest Experience Expert MEA jobs in Marriott International in Riyadh" or visit the link provided in the source. Ensure your resume (CV) is updated to highlight your hospitality experience, customer service skills, and language proficiency. Prepare a cover letter that articulates your passion for hospitality and your specific interest in joining the Marriott International team.

This is an ideal opportunity for ambitious hospitality professionals in Saudi Arabia to contribute to the Vision 2030 goal of developing the tourism sector and advance their careers under the banner of one of the world's most renowned brands.