Health Club Receptionist at Marriott International in Kuwait

Marriott International, a leading global hospitality brand, is seeking a dedicated and customer-focused Health Club Receptionist to join the team at one of its prestigious hotels in Kuwait. This position offers an exciting opportunity to become part of a dynamic and professional work environment, centered on delivering exceptional experiences for guests and members of the hotel's fitness and recreational facilities.

Job Description and Key Responsibilities

The Health Club Receptionist will serve as the primary point of contact for all guests and visitors to the health club. Key day-to-day responsibilities will include:

• Customer Service and Greeting: Welcoming guests and members to the health club in a friendly, professional manner, creating a positive first impression that reflects Marriott's high standards.
• Daily Operations Management: Managing member check-ins and check-outs, handling bookings for facilities and sessions such as personal training appointments or group fitness classes.
• Financial Transactions: Processing payments for new memberships, membership renewals, and sales of related retail items or services (e.g., athletic wear, health drinks), ensuring accuracy in cash handling and accounting.
• Information and Support: Providing clear and comprehensive information to guests regarding club facilities, equipment, class schedules, and policies, answering inquiries in person and over the phone.
• Upholding Standards: Ensuring the cleanliness and tidiness of the reception and entrance areas in coordination with housekeeping and maintenance teams.
• Teamwork: Collaborating closely with fitness instructors, spa & wellness staff, and other hotel service teams to provide a seamless and integrated guest experience.
• Safety Compliance: Ensuring guests are aware of and adhere to basic health club safety rules and procedures.

Qualifications and Essential Requirements

To be a successful candidate for this role, you should meet the following criteria:

• Education: A high school diploma or equivalent as a minimum. A diploma or certification in Hospitality Management, Sports Management, or Business Administration is preferred.
• Experience: Previous experience in a receptionist or customer service role, preferably within a hotel, health club, gym, or fitness center environment. Experience with booking systems and Point of Sale (POS) systems is a strong advantage.
• Personal Skills:
  • Excellent verbal and written communication skills in both English and Arabic.
  • A friendly, courteous personality with a proactive, service-oriented attitude.
  • Ability to work under pressure during peak times while maintaining a calm and welcoming demeanor.
  • Professional personal presentation and grooming.
  • Strong organizational skills and attention to detail.
• Technical Proficiency: Proficiency in computer use and basic Microsoft Office applications (Word, Excel).

What Marriott International Offers

Joining Marriott International is more than just a job; it's becoming part of a global company culture that prioritizes the growth of its employees. Benefits and advantages may include (subject to the local hotel's policy):

• A professional and supportive working environment within a renowned hotel brand.
• Opportunities for career development and training within Marriott's vast global network.
• A competitive benefits package, which may include medical insurance.
• The chance to interact with diverse cultures and learn from hospitality industry experts.

How to Apply for the Position

Applications for this vacancy are primarily submitted through dedicated online job platforms such as Naukrigulf or the official Marriott Careers website.

1. Visit the job platform mentioned in the original listing.
2. Search for the position using keywords like "Health Club Receptionist" and location "Kuwait."
3. Prepare your CV to highlight your customer service and receptionist experience, specifically noting any background in hospitality or fitness.
4. Complete the online application form and upload your CV along with a concise cover letter explaining your motivation for joining Marriott and the health club team.
5. Ensure your contact information (email and phone number) is correct.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustains an inclusive culture. All qualified applicants are encouraged to apply.