IT Support Engineer (Immediate Joiner) - United Arab Emirates

An urgent professional opportunity has emerged in the thriving tech job market of the United Arab Emirates, seeking an IT Support Engineer for immediate joining. This role represents a critical function within any modern organization, ensuring the continuity of technical operations and the health of the IT infrastructure.

Job Description and Responsibilities

The IT Support Engineer in this position will play a vital role in providing technical support and assistance within the organization. Key responsibilities include:

• Providing Tier 1 and Tier 2 Technical Support: Responding to user inquiries and resolving technical issues related to hardware (computers, printers, phones), software, operating systems, and networking.
• Installing, Configuring, and Maintaining Hardware/Software: Ensuring all systems are running optimally and implementing necessary security and software updates.
• Troubleshooting and Problem Resolution: Using an analytical methodology to diagnose the root cause of technical faults and applying effective solutions in a timely manner to minimize downtime.
• User Account Management: Assisting with creating new user accounts, password resets, and managing permissions within Active Directory or similar systems.
• Remote and On-Site Support: Providing assistance to users either via phone, email, remote support tools, or by visiting their desks when necessary.
• Documenting Solutions and Procedures: Creating and updating a knowledge base for common issues and their resolutions to improve the support team's future efficiency.
• Ensuring Basic Cybersecurity Hygiene: Implementing security best practices and helping users understand potential threats like phishing.
• Collaborating with Other Technical Teams: Working with networking, systems, and security teams to escalate complex issues and ensure comprehensive resolutions.

Required Qualifications and Skills

To be a successful candidate for this immediate-joiner role, you should possess the following qualifications:

• Educational Background: A Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field. Equivalent extensive practical experience may be considered.
• Work Experience: Proven experience of at least 2-3 years in an IT support role or a similar position. Experience in a UAE or Gulf work environment is a distinct advantage.
• Technical Skills:
  • In-depth knowledge of Microsoft Windows operating systems (10/11) and Windows Server.
  • Good understanding of LAN/WAN networking, TCP/IP protocols, DNS, DHCP.
  • Experience with using and administering Microsoft Office 365 suite.
  • Knowledge of cybersecurity fundamentals and antivirus solutions.
  • Ability to diagnose and repair hardware faults.
  • Familiarity with Ticketing/Helpdesk systems like ServiceNow, Jira, or Zendesk.
• Soft Skills:
  • Excellent communication and interpersonal skills in both Arabic and English (verbal and written).
  • Exceptional problem-solving and analytical abilities under time pressure.
  • Strong customer-service orientation and patience in dealing with users of varying technical levels.
  • Ability to work independently and as part of a team.
  • Flexibility and willingness to learn continuously to keep up with technological advancements.

Job Benefits

While specific details regarding salary or benefits were not mentioned in the original posting, IT support roles in the UAE typically include:

• A dynamic and stimulating work environment in one of the region's most advanced economies.
• Opportunities for professional development and training.
• A competitive benefits package aligned with UAE market standards.

How to Apply

Interested candidates who meet the criteria and are ready for immediate joining should apply through the advertised channels. It is advisable to prepare an updated, clear resume (CV) in both English and Arabic, highlighting relevant work experience and the technical and soft skills mentioned above. Ensure you include contact information and professional references if possible.

Given the "Immediate Joiner" requirement, the speed of your response and application may be a crucial factor in the selection process. Ensure you are prepared to start work at the earliest possible opportunity if selected.

The United Arab Emirates is a global hub for technology and innovation, providing IT Support Engineers with fertile ground for professional growth and opportunities to work on advanced projects and technologies. This role is suitable for enthusiastic professionals seeking a new challenge in a fast-paced work environment.