Managing Director – Retail Banking in Dubai

Madison Pearl, a specialized recruitment agency for the financial services sector, is presenting an exceptional leadership opportunity to join a leading financial institution in Dubai, United Arab Emirates, for the position of Managing Director – Retail Banking. This role represents the pinnacle of a career in banking, with the incumbent bearing full responsibility for leading and developing one of the bank's most critical divisions.

Job Overview

The Managing Director will have full P&L responsibility for the performance and strategy of the Retail Banking division. The core objective is to drive profitable growth, enhance market share, and ensure exceptional customer experience in Dubai's competitive and dynamic market. The role holder is expected to work closely with the senior executive team to set the overall strategic vision and translate it into actionable plans.

Key Responsibilities and Duties

• Strategic Leadership: Develop and execute a comprehensive retail banking strategy aligned with the institution's overall goals and long-term vision.
• Performance Management & Growth Delivery: Assume full accountability for the division's profitability, including revenue target achievement, cost management, and operational efficiency enhancement.
• Product & Service Development: Lead the innovation and development of retail banking product offerings that meet evolving market needs and outperform competitors.
• Customer Experience: Ensure the delivery of a superior level of customer service and build strong brand loyalty, leveraging digital technologies to enhance the experience.
• Team & Talent Management: Lead and motivate a large, cross-functional team, fostering a culture of excellence, collaboration, and continuous development.
• Risk & Compliance Management: Ensure all divisional operations comply with local and international regulatory requirements, effectively managing operational and credit risks.
• Marketing & Sales: Oversee marketing and sales strategies to enhance brand awareness, attract new customer bases, and retain existing clients.

Qualifications and Requirements

• Experience: A proven track record of at least 15 years in the banking sector, with a strong focus on retail banking. Experience must include holding senior leadership positions (e.g., Managing Director, Vice President) within reputable financial institutions.
• Knowledge: Deep understanding of the retail banking landscape in the Gulf region, specifically in Dubai. Comprehensive knowledge of banking products, regulations, digital trends, and industry best practices.
• Leadership Skills: Exceptional leadership and inspirational abilities, with a documented history of building and managing high-performance teams and delivering tangible results.
• Strategic & Analytical Skills: Superior ability to develop strategies and analyze financial and market performance data to make informed decisions.
• Personal Skills: Excellent communication and interpersonal skills (verbal and written) in both Arabic and English. Ability to build strong relationships with internal and external stakeholders.
• Education: A Bachelor's degree in a relevant field such as Finance, Business Administration, or Economics. A Master's in Business Administration (MBA) or professional financial qualifications (e.g., CFA) are considered a strong advantage.

Benefits and Perks

While specific details are not listed in the posting, leadership roles at this level within leading Dubai-based financial institutions typically include a highly competitive remuneration package, which may encompass:

• A high base salary commensurate with experience and responsibility.
• Performance-linked annual bonuses.
• Comprehensive family health insurance.
• Housing and transportation allowances.
• Annual flight tickets.
• Opportunities for continuous professional development.

How to Apply

Applications for this prestigious leadership role are being managed exclusively through Madison Pearl, a well-known specialized recruitment agency in the region's financial services sector. Interested candidates are expected to submit a recent, comprehensive CV that highlights their leadership experience and tangible achievements in retail banking. The resume should clearly demonstrate career progression and responsibilities related to P&L management and financial growth delivery.

Dubai, as a global financial hub, offers a dynamic and competitive working environment with immense opportunities for professional growth. This position is suited for ambitious professionals who possess the vision and skill to lead a successful banking division at the heart of one of the world's most vibrant markets.