Operations Manager, Wellness and Guest Experience at Atlantis Dubai

The Atlantis global brand is an icon of luxury and exceptional hospitality, with Atlantis Dubai standing as a premier tourist and hotel destination on the world stage. In its continuous pursuit of delivering unforgettable experiences to its guests, Atlantis Dubai is seeking to hire a professional Operations Manager specializing in Wellness and Guest Experience. This role represents a unique leadership opportunity to join a dynamic team within one of the world's most exciting luxury destinations.

Job Description and Key Responsibilities

The Operations Manager will be responsible for the comprehensive oversight of vital departments focused on guest well-being and satisfaction, which may include (but are not limited to) spa & fitness centers, recreational activities, and guest experience teams. The core duties will center on:

• Leadership & Development: Providing strategic and operational leadership to the wellness and guest experience teams. Motivating a large and diverse workforce, fostering a culture of service excellence and meticulous attention to detail.
• Quality & Operations Management: Ensuring all facilities and services under their purview operate according to the highest global quality standards and Atlantis-specific protocols. Reviewing and refining operational processes to enhance efficiency and effectiveness.
• Financial & Administrative Planning: Contributing to the budgeting and financial forecasting for the concerned departments. Monitoring financial performance, managing costs, and driving the achievement of financial targets.
• Service Development: Working closely with Marketing and Sales departments to develop and implement innovative wellness and guest experience offerings and programs that align with the Atlantis luxury brand positioning.
• Guest Satisfaction: Monitoring and analyzing guest satisfaction metrics (such as survey results and feedback), and taking immediate corrective and improvement actions to ensure an exceptional experience for every guest.
• Compliance & Safety: Ensuring full compliance with all local and international health, safety, and regulatory guidelines across all managed facilities.

Qualifications and Requirements

To be a successful candidate for this leadership position, you must meet the following requirements:

• Experience: Proven experience of 7 to 10 years in leadership roles within the luxury hospitality sector, with a strong focus on spa/wellness operations management or guest experience in five-star hotels or major international resorts.
• Leadership Skills: Exceptional ability to lead and motivate large, multinational teams. Excellent communication and interpersonal skills (verbal and written) in English, with Arabic being a significant advantage.
• Business Acumen: Strong understanding of financial principles and budget management, with a track record of achieving financial targets and managing resources efficiently.
• Service & Quality Orientation: A genuine passion for delivering exceptional service and ensuring the highest quality standards. Meticulous attention to detail and effective problem-solving abilities.
• Organizational Skills: Superior ability to manage multiple priorities in a fast-paced environment, maintaining composure under pressure.
• Education: A Bachelor's degree in Hospitality Management, Business Administration, or a related field. Higher qualifications (e.g., Master's) or specialized certifications in Spa/Wellness Management are a significant advantage.

Work Environment and Benefits

Joining the Atlantis Dubai team offers more than just a job; it is an entry into a global hotel brand. The successful candidate will have the opportunity to work in:

• An international, dynamic, and stimulating work environment.
• World-class hotel and leisure facilities.
• An organizational culture that supports professional development and career growth.
• A competitive benefits package commensurate with a leadership role in Dubai's luxury hospitality sector (typically including health insurance, housing allowance, transportation allowance, and more).

How to Apply

Application for this leadership role is primarily through professional platforms. Interested and qualified candidates are advised to search for the official job posting under the title "Operations Manager, Wellness and Guest Experience" on the career portal of Atlantis Dubai or on leading Gulf recruitment platforms like Naukrigulf. Please prepare a modern, professional Curriculum Vitae (CV) along with a Cover Letter summarizing your suitability for the requirements listed above, highlighting quantitative and qualitative achievements in relevant past experiences.

Dubai is a global hub for hospitality and excellence, and this role at Atlantis provides the perfect platform for an ambitious professional to make their mark on the luxury hospitality industry in the region.