Receptionist Jobs at Hilton Hotels - Qatar

Hilton Worldwide, a global leader in the hospitality and hotel industry, is opening its doors for employment to fill Receptionist positions across its properties in the State of Qatar. This opportunity presents an excellent pathway for ambitious professionals looking to build a career within a luxurious and dynamic hotel environment, under the umbrella of one of the world's most renowned brands.

Job Description and Key Responsibilities

The Receptionist will serve as the front-of-house face of the hotel, being the first and last point of contact for guests, making it a pivotal role in shaping guest impressions and overall experience. The core responsibilities for this position include:

• Guest Reception: Welcoming guests upon arrival and departure in a friendly, professional manner that reflects Hilton's high service standards.
• Check-in/Check-out Procedures: Efficiently and accurately completing guest check-in and check-out processes using the Property Management System (PMS).
• Customer Service: Handling guest inquiries and needs, providing information about hotel facilities, services, and local attractions.
• Communication Management: Answering and directing phone calls appropriately, and handling reservation and inquiry emails.
• Financial Transactions: Processing payments, invoices, issuing receipts, and managing basic guest cash and financial matters with utmost integrity.
• Internal Coordination: Communicating effectively with other hotel departments such as Housekeeping, Restaurant, and Maintenance to ensure guest requests are promptly fulfilled.
• Upholding Standards: Ensuring the cleanliness and orderliness of the reception area and a professional overall appearance at all times.

Job Requirements and Qualifications

To be a successful candidate for this position at Hilton Qatar, you should meet the following criteria:

• Educational Background: A diploma or higher qualification in Hotel Management, Tourism, or a related field is an advantage.
• Experience: Previous experience in a receptionist or front-desk role within the hospitality or customer service sector. Experience in a hotel environment is preferred.
• Personal Skills:
  • Excellent verbal and written communication skills.
  • A friendly, courteous personality with a passion for delivering exceptional service.
  • Ability to work under pressure and during peak times while maintaining composure and efficiency.
  • Strong organizational skills and a keen attention to detail.
• Technical Skills: Proficiency in computer use and Microsoft Office applications. Prior knowledge of Hotel Property Management Systems (e.g., Opera) is a significant advantage.
• Languages: Fluency in English, both spoken and written, is essential. Knowledge of Arabic or other languages is a strong additional asset in the Qatari job market.

Benefits and Perks

Working with Hilton in Qatar offers more than just a salary. It comes with a package of professional and personal benefits, which may include, but are not limited to:

• Joining a global work culture with opportunities for continuous development and training.
• Working in a luxurious and stimulating hotel environment.
• Opportunities for career growth within Hilton's extensive network locally and globally.
• Competitive employment benefits which may include housing and transportation allowances (subject to the company's applicable policy).

How to Apply for the Position

This job vacancy is posted through authorized recruitment platforms like Naukrigulf. To apply, please follow these steps:

1. Visit the official website of the job portal (Naukrigulf) or Hilton's dedicated careers portal.
2. Search for the position using keywords like "Receptionist" and "Qatar".
3. Submit your application by filling out the online application form and uploading your updated Curriculum Vitae (CV), ensuring you highlight relevant experience and required skills.
4. Double-check that your contact information is correct and up-to-date.

Given Hilton's brand prestige and Qatar's status as a leading tourist and economic hub, competition for these roles is expected. Therefore, it is advisable to prepare a strong CV and a tailored cover letter that clearly addresses the job requirements.

Location: Qatar. Job Type: Full-time.