Reservations Agent Jobs with ACCOR in Bahrain

ACCOR, one of the world's leading and most respected hospitality groups, has announced an opening for the position of Reservations Agent at one of its premier hotels in the capital city of Manama, Bahrain. This role presents an excellent opportunity to join a global powerhouse in the hotel and services sector and contribute to delivering exceptional experiences for guests from around the world.

Job Description

The Reservations Agent will be the primary point of contact for handling all room booking inquiries and requests received by the hotel. This position is a cornerstone of the sales and revenue department, ensuring the first professional interaction with a potential guest. Key duties and responsibilities will include:

• Receiving all reservation requests made via telephone, email, or through the hotel's central reservation system.
• Providing accurate and clear information to customers regarding available room types, rates, promotional offers, and hotel facilities and services.
• Processing and inputting reservations into the hotel's property management system (PMS) with high accuracy and security.
• Handling modifications or cancellations for existing bookings in accordance with hotel policies.
• Working closely with other hotel departments such as Front Office and Sales to ensure correct information flow and guest satisfaction.
• Contributing to revenue goals by upselling appropriate rooms and optimizing occupancy rates.
• Maintaining an updated and accurate customer database.
• Handling complex reservation-related complaints or inquiries professionally and resolving issues efficiently.

Requirements and Qualifications

To be a successful candidate for this role within an international work environment like ACCOR, you should meet the following criteria:

• Educational Qualifications: A diploma or university degree in Hospitality Management, Tourism, Business Administration, or a related field. Extensive relevant experience may be considered in lieu of formal education.
• Experience: A minimum of 1-2 years of previous experience in a similar role (Reservations Agent, Customer Service Representative) within the hotel or tourism industry. Experience with major hotel reservation systems (e.g., Opera, Fidelio) is a significant advantage.
• Technical Skills: Excellent proficiency in computer use and Microsoft Office applications (especially Excel and Outlook).
• Personal Skills:
  • Exceptional verbal and written communication skills in both Arabic and English. Proficiency in additional languages is a plus.
  • Ability to deliver exceptional customer service while maintaining composure and professionalism under pressure.
  • Strong attention to detail and accuracy in data entry and processing.
  • Excellent organizational and time management abilities.
  • Ability to work effectively both as part of a team and independently.
  • A pleasant, friendly personality with a proactive attitude.

What the Company Offers

Joining the ACCOR group means becoming part of a professional and dynamic work environment that focuses on the career development of its employees. While specific benefit details were not outlined in the initial posting, roles within such global groups typically include:

• Ongoing training and development opportunities to enhance professional skills.
• An international and culturally diverse work setting.
• Opportunities for growth and career advancement within ACCOR's vast global network of hotels.

How to Apply for the Job

Applications for this position are accepted exclusively through the Naukrigulf platform. Please visit the original job listing on the platform and search for the "Reservations Agent" role with ACCOR in Manama, Bahrain. Ensure your Curriculum Vitae (CV) is updated to highlight your relevant experience and skills in customer service and reservations management. Prepare a concise Cover Letter outlining your motivation for joining the ACCOR team.

Given the competitive nature of roles in the upscale hospitality sector, it is advisable to apply at your earliest convenience after verifying you meet all the core requirements.