Reservations Agent Position at ACCOR, Doha

ACCOR, a world-leading hospitality group encompassing brands from luxury to economy, is seeking a dedicated and customer-focused Reservations Agent to join one of its prestigious hotels in Doha, Qatar. This position offers a fantastic entry point or progression opportunity within the dynamic hospitality sector of Qatar, a nation continually enhancing its profile as a global tourism and business destination.

Job Description and Key Responsibilities

The Reservations Agent will serve as a critical first point of contact for the hotel, playing a vital role in the revenue generation cycle. The primary focus is to convert inquiries into confirmed bookings while providing exceptional pre-arrival service, directly impacting the hotel's occupancy and revenue goals.

Key responsibilities for this role typically include:

• Handling all reservation inquiries received via telephone, email, and direct online booking channels efficiently and professionally.
• Providing accurate and detailed information regarding room types, rates, promotional offers, hotel facilities, and services.
• Accurately inputting, updating, and maintaining reservation details in the hotel's Property Management System (PMS), such as Opera or similar.
• Processing booking modifications, confirmations, and cancellations in accordance with established hotel policies.
• Working closely with the Front Office, Sales, and Revenue teams to coordinate special requests and ensure seamless guest experiences.
• Adhering to ACCOR's high standards of customer service and maintaining a professional, courteous, and helpful demeanor in all interactions.
• Contributing to individual and team sales targets by effectively promoting up-selling and cross-selling opportunities.

Qualifications and Requirements

ACCOR is looking for enthusiastic, service-oriented candidates who possess the following attributes:

Essential Requirements:

• A diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field (relevant practical experience may be considered in lieu of formal education).
• Proven previous experience of 1-2 years in a similar role (Reservations Agent, Customer Service Representative) within the hospitality or service industry.
• Excellent command of the English language, both verbal and written (essential). Proficiency in an additional language (e.g., Arabic, French, Russian) is a significant advantage.
• Exceptional communication and interpersonal skills, with active listening abilities and clarity in providing information.
• Strong computer literacy and proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work effectively as part of a team in a fast-paced environment, maintaining accuracy and attention to detail under pressure.

Desired Personal Skills:

• A pleasant, friendly telephone manner with a clear and articulate voice.
• Good sales and persuasion skills.
• Flexibility to work on rotating shifts, including weekends and public holidays.
• Professional appearance and demeanor.

Benefits and Perks

ACCOR provides a stimulating work environment and typically offers a competitive benefits package aligned with hospitality industry standards in Qatar, which may include (subject to the hotel tier and company policy):

• Competitive monthly salary.
• Annual flight ticket allowance.
• Comprehensive medical insurance.
• Housing and transportation allowance or a combined living allowance.
• Meals on duty.
• Extensive training and career development opportunities within the global ACCOR network.
• An international and culturally diverse workplace.

How to Apply for This Job

Applications for this position are primarily processed through online job portals such as Naukrigulf or the official ACCOR Careers website.

We recommend following these steps:

1. Update your English CV, highlighting your specific experience in reservations or customer service within the hotel industry, and any relevant technical skills (e.g., PMS knowledge).
2. Search for the job listing titled "Reservations Agent - ACCOR, Doha" on the Naukrigulf platform or similar job sites.
3. Submit your application through the online application form attached to the listing, ensuring your updated CV is uploaded.
4. Double-check that your contact information (email and phone number) is correct.

Please note that the selection process may involve several stages, including telephone screenings and in-person interviews with the Reservations Department and Human Resources management. We wish you the best of luck with your application.

Location: Doha, Qatar. Job Type: Full-time.