Reservations Agent Job in Manama, Bahrain

A leading and confidential company in Bahrain is currently seeking applications for the position of Reservations Agent at its headquarters in the capital city, Manama. This role presents an excellent opportunity for individuals looking to build a career in the service or hospitality sector, serving as a vital entry point into the dynamic mechanisms of a professional work environment.

Job Description and Key Responsibilities

The Reservations Agent will be responsible for the front-end of the company's booking operations and will play a central role in ensuring customer satisfaction and operational efficiency. The key responsibilities associated with this position include:

• Handling reservation requests from customers via telephone, email, or electronic booking channels.
• Providing accurate and clear information to clients regarding available services, pricing, terms, and policies.
• Accurately inputting reservation data into the company's booking system and maintaining up-to-date records.
• Managing customer inquiries, modifications, or cancellations of bookings in accordance with established policies.
• Confirming service availability and coordinating details with relevant internal departments.
• Delivering exceptional customer service to create a positive impression and foster client loyalty.
• Maintaining comprehensive knowledge of all company offerings and services to provide appropriate advice.
• Preparing daily or weekly reservation reports as directed by management.

Qualifications and Core Requirements

To be a successful candidate for this role, you should meet the following criteria:

• Educational Background: A high school diploma is the minimum requirement. Preference will be given to candidates holding a university degree or diploma in Business Administration, Marketing, Tourism, or Hospitality.
• Experience: The company prefers candidates with prior experience (1-2 years) in customer service, sales, or reservations. However, high-skilled fresh graduates with a strong willingness to learn may also be considered.
• Personal and Technical Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • The ability to handle customers with tact and professionalism under pressure.
  • Proficiency in computer use and Microsoft Office applications (Word, Excel).
  • Ability to quickly learn proprietary software and reservation systems.
  • High accuracy and attention to detail in data entry and processing.
  • Strong organizational skills with the ability to manage multiple task priorities.
  • A team-oriented spirit and the ability to work collaboratively with colleagues.

Work Environment and Opportunities

The successful individual will have the chance to work in an organized professional environment within an active player in the Bahraini market. This position provides a foundation for learning and professional growth, with potential for career advancement within the services or sales departments as experience is gained and merit is demonstrated.

How to Apply for the Position

Applications for this position are accepted exclusively through the Naukrigulf platform. Please search for the job listing titled "Reservations Agent jobs in Confidential Company in Manama - Bahrain" on the platform's website. Ensure you have an updated and clear Curriculum Vitae (CV) prepared in English, highlighting your relevant customer service experience and technical skills. Include a brief Cover Letter stating your motivation for applying to this specific role.

As the company name is confidential, the initial screening process will rely heavily on the quality of your CV and cover letter. Ensure they are free from linguistic and professional errors.

Location: Manama, Bahrain. Job Type: Full-time.