Senior Hostess Job at Marriott International - Bahrain

Marriott International, a leading global hospitality brand renowned for its luxury hotels and resorts, is seeking a dedicated and professional Senior Hostess to join one of its prestigious properties in the Kingdom of Bahrain. This position offers a fantastic opportunity to become part of a dynamic, standards-driven work environment where excellence in guest service is paramount.

Job Description and Key Responsibilities

The Senior Hostess will be a vital part of the restaurant or lounge team, playing a central role in shaping guests' first impressions and ensuring an exceptional dining experience. The core responsibilities for this role include:

• Guest Reception and Seating: Warmly welcoming guests upon their arrival at the restaurant or lounge, and escorting them to their tables in a professional, courteous manner that reflects Marriott's high standards.
• Reservation System Management: Overseeing the daily reservation process using designated computer systems (such as OpenTable or hotel-specific restaurant management systems), and efficiently managing waiting lists during peak periods.
• Team Coordination: Working closely with the server team, kitchen staff, and the restaurant manager to ensure smooth operational flow and proactively meet guest expectations.
• Handling Inquiries: Addressing guest inquiries via phone and in person, providing accurate information regarding the menu, operating hours, and special promotions.
• Maintaining Standards: Ensuring the reception area is clean, organized, and visually appealing at all times, as well as adhering strictly to personal grooming and professional appearance standards.
• Resolving Minor Complaints: Addressing any initial guest concerns promptly and diplomatically, escalating more complex issues to the appropriate manager.
• Supervision and Guidance: In some instances, the role may involve providing guidance and support to less experienced hostesses within the team.

Qualifications and Essential Requirements

To qualify for this opportunity at Marriott International in Bahrain, you should meet the following criteria:

• Experience: Proven previous experience of at least 2-3 years in a hostess or senior hostess role within a luxury hotel restaurant or high-end dining establishment. Experience in an international hotel environment is preferred.
• Personal Skills:
  • Excellent verbal communication and interpersonal skills in both English and Arabic (required).
  • A friendly, polished personality with an exceptional ability to deliver guest-focused customer service.
  • The ability to work under pressure and manage peak times in a fast-paced environment.
  • Strong attention to detail and accuracy in managing reservations and information.
  • Organizational skills and the ability to manage multiple priorities.
• Technical Skills: Good knowledge of table reservation systems and basic computer software (Microsoft Office suite).
• Appearance: A neat and professional appearance.
• Flexibility: Willingness to work in various shifts, including weekends and holidays.

What Marriott International Offers

Joining Marriott International means becoming part of a corporate culture that nurtures its associates. While the full details of benefits are disclosed during the interview process, typical advantages for such positions include:

• A professional and international working environment.
• Opportunities for career development and training within the vast global Marriott network.
• A competitive benefits package in accordance with local company policies.

How to Apply for the Position

Application for this position is primarily conducted through dedicated online portals. Qualified candidates are advised to search for the direct job posting on the official Marriott International Careers website or on leading Gulf recruitment platforms such as Naukrigulf, using the keywords "Senior Hostess" and "Bahrain".

Application Tip: Prepare a professional and updated Curriculum Vitae (CV) that highlights your experience in hotel hospitality, focusing on your achievements in reception roles, reservation management, and guest satisfaction. Ensure your contact information is correct and clear.

Bahrain, with its diversified economy and vibrant tourism and hospitality sector, serves as an excellent location for professional growth in hospitality. This position is ideal for ambitious individuals looking to advance their careers within one of the world's most renowned hotel chains.