Soft Services Manager Job at Bawan Al Memar Co. – Riyadh

Bawan Al Memar Co. is currently inviting applications for the position of Soft Services Manager at its headquarters in Riyadh, Saudi Arabia. This role represents a critical leadership opportunity within the facility management and operational services sector. The successful candidate will be responsible for ensuring the delivery of high-quality, cost-effective support services for the buildings and facilities managed or contracted by the company.

Job Description & Key Responsibilities

The Soft Services Manager will oversee the range of non-technical services, commonly referred to as "soft" services, which are essential for the comfort, safety, and security of building occupants. The core responsibilities for this role include:

• Leadership & Planning: Leading the soft services team and developing comprehensive plans and strategies to enhance service quality and ensure operational efficiency.
• Contract & Vendor Management: Overseeing service contracts with external suppliers (e.g., cleaning, security, landscaping, waste management companies) and monitoring their performance to ensure compliance with agreed specifications and budgets.
• Quality Assurance & Standards: Establishing and implementing clear performance standards for all soft services, conducting regular audits and inspections to measure quality levels and compliance with local and international standards.
• Budget Management: Preparing annual budgets for soft services and controlling operational expenditures, while providing regular reports on financial performance.
• Communication & Coordination: Acting as a key liaison between the soft services management and other company departments (such as HR, Operations, and Clients) to ensure all needs are met effectively.
• Safety & Compliance: Ensuring all soft services comply with applicable Health, Safety, and Environment (HSE) regulations in the Kingdom of Saudi Arabia.
• Development & Innovation: Researching new solutions and technologies to improve services and enhance customer and end-user satisfaction.

Requirements & Qualifications

To qualify for this leadership opportunity, you must meet the following criteria:

• Educational Qualification: A Bachelor’s degree in Business Administration, Engineering, Facility Management, or a related field. A higher or specialized certification would be an added advantage.
• Work Experience: A minimum of 7 to 10 years of experience in soft services management or facility management, with proven experience in leadership and team management. Experience in the Saudi or Gulf market is a significant advantage.
• Technical Knowledge: In-depth understanding of the scope of soft services (cleaning, security, concierge, landscaping, waste management, hospitality services) and global best practices.
• Leadership Skills: Strong ability to lead, motivate teams, manage performance, and solve problems.
• Analytical & Financial Skills: Excellent skills in budgeting, financial analysis, and cost control.
• Communication Skills: Excellent communication and interpersonal skills in both Arabic and English, written and verbal.
• Regulatory Knowledge: Good knowledge of applicable labor, safety, and occupational health regulations in Saudi Arabia.

Benefits & Compensation

Bawan Al Memar Co. offers a stimulating and competitive work environment for its employees. While specific financial package details were not mentioned in the initial posting, leadership roles in leading companies like Bawan Al Memar typically come with rewarding benefits including a competitive salary, medical insurance, annual leave, and opportunities for career development and training.

How to Apply for the Position

Applications for this position are processed through the Naukrigulf platform. Please visit the original job listing on the platform and search for the "Soft Services Manager" position at Bawan Al Memar Co. in Riyadh. Ensure you prepare an updated and professional Curriculum Vitae (CV) in both English and Arabic, highlighting your relevant experience and achievements in soft services and facility management. Include a Cover Letter stating your motivation for applying specifically to this role at Bawan Al Memar Co.

Interested candidates are advised to apply at their earliest convenience, as the application window may close once a sufficient number of qualified candidates have been identified.