Specialist Vendor Engagement - Local Shops at Talabat

Talabat stands as one of the leading food and grocery delivery platforms in the Middle East, with a significant and growing presence in Kuwait. The company is continuously working to strengthen its ecosystem and expand its network of partner restaurants and local shops. In line with this growth, Talabat is seeking to hire a Specialist Vendor Engagement - Local Shops in Kuwait, presenting a prime opportunity for ambitious professionals in relationship management and business development.

Job Description

The Vendor Engagement Specialist will be primarily responsible for managing and enhancing relationships with Talabat's network of local shop and restaurant partners in Kuwait. The core objective is to ensure the success of these vendors on the platform, drive their growth, and increase their satisfaction, ultimately contributing to a superior end-customer experience.

Key expected responsibilities include:

• Partner Relationship Management: Building strong, strategic, and sustainable relationships with existing and potential local shop and restaurant owners.
• Driving Growth & Performance: Analyzing vendor performance on the platform, providing recommendations and consultancy to improve their visibility and increase sales through Talabat's marketing and operational tools.
• Network Expansion: Contributing to the onboarding of new local shops and restaurants to the Talabat platform, effectively communicating the platform's value proposition and benefits.
• Problem Resolution: Acting as a key liaison between the vendor and internal Talabat teams (such as technical support, commercial, and marketing) to address any challenges or inquiries promptly and effectively.
• Training & Support: Training new partners on using the Talabat vendor system, ensuring they fully understand all available features and tools to optimize their business.
• Data Analysis: Reviewing reports and metrics related to vendor performance (such as order volume, average basket value, customer ratings) to identify improvement opportunities.
• Compliance Assurance: Ensuring partner shops adhere to agreed-upon quality standards and customer service levels set by Talabat.

Requirements & Qualifications

To be a successful candidate for this role, you should possess the following qualifications:

• Work Experience: Proven prior experience (typically 2-4 years) in a similar field such as partner account management, business development, sales, or customer relationship management within the retail, delivery, e-commerce, or marketing sectors.
• Analytical Skills: The ability to comprehend and analyze data and metrics to make informed decisions and provide evidence-based advice.
• Excellent Communication Skills: Superior ability to communicate clearly and effectively, both verbally and in writing, with various stakeholders (partners, internal teams). Proficiency in Arabic is essential, and fluency in English is a strong added advantage.
• Results-Oriented: A competitive mindset and a drive to achieve agreed-upon targets and goals.
• Market Knowledge: A good understanding of the Kuwaiti market, particularly the local restaurant and retail shop sector, is a significant advantage.
• Organizational Skills: The ability to manage time and multiple tasks effectively, working independently while maintaining a team spirit.
• Flexibility: Willingness to travel and meet partners face-to-face at their locations as needed.

Benefits & Perks

While specific financial package details are not disclosed in this posting, joining a market leader like Talabat typically comes with a set of competitive benefits in the Gulf job market, which may include:

• A dynamic and fast-paced work environment.
• Genuine opportunities for professional development and training.
• The chance to shape the food delivery and shopping experience in Kuwait.

How to Apply

Applications for this position are primarily handled through specialized online job portals like Naukrigulf, where the posting appeared. Interested candidates should search for the job titled "Specialist Vendor Engagement - Local Shops" within the career section for Talabat in Kuwait. It is advisable to prepare an updated, tailored CV that highlights experience relevant to the job requirements, along with a cover letter summarizing your motivation and the value you can bring to the Talabat team in Kuwait.

This role represents an excellent opportunity for professionals looking to build a career in the fast-evolving technology and delivery sector, while working from the heart of Kuwait's vibrant market.