Travel Agency Manager - Al Maha United Travel

Al Maha United Travel is actively recruiting for the position of Travel Agency Manager for its branches in Jeddah and Riyadh, Saudi Arabia. This opportunity arises as Saudi Arabia's tourism and travel sector experiences unprecedented growth, fueled by the ambitious Vision 2030 aiming to attract millions of visitors and diversify the economy. The company is seeking an exceptional leader with strategic vision and a proven ability to drive teams and achieve targets in a competitive and dynamic environment.

Job Description and Key Responsibilities

The Travel Agency Manager will hold a pivotal leadership role, bearing full responsibility for the performance and operations of the travel agency at the designated location (Jeddah or Riyadh). The core focus will be on leading the team to achieve sales and profitability goals while ensuring exceptional customer service delivery. Key direct responsibilities include:

• Strategic & Operational Leadership: Develop and execute strategic and operational plans for the travel agency to meet sales and growth objectives. Oversee all daily operations including bookings, ticketing, tour packages, and customer service.
• Team Management & Development: Lead, guide, and motivate a team of travel consultants and support staff. Be responsible for recruitment, training, and continuous performance evaluation of employees to ensure the highest standards of efficiency and professionalism.
• Business Development & Sales: Identify new business opportunities and cultivate strong relationships with key partners such as airlines, hotels, and tour operators. Lead local sales and marketing initiatives to increase market share and attract new customer bases.
• Customer Relationship Management: Ensure customer satisfaction by monitoring service quality and proactively resolving any complaints or complex issues. Build customer loyalty and enhance the agency's reputation as a reliable and prestigious service provider.
• Financial & Administrative Management: Prepare budgets, financial forecasts, and monitor the agency's financial performance. Ensure compliance with local and international travel industry regulations and company policies. Manage inventory and supplier agreements.

Qualifications and Essential Requirements

To be a successful candidate for this leadership role, you must meet the following criteria:

• Work Experience: A minimum of 5 to 7 years of experience in travel agency management or a similar leadership role within the tourism and travel sector, with a proven track record of achieving targets and leading teams.
• Technical Knowledge: In-depth expertise in Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre. Comprehensive knowledge of travel and tourism products, supplier agreements, and industry best practices.
• Leadership & Personal Skills: Strong leadership, communication, and motivational abilities. Excellent negotiation and persuasion skills. Ability to work under pressure and make swift, sound decisions. A strong customer service and business results orientation.
• Educational Qualifications: A Bachelor’s degree in Business Administration, Tourism & Hospitality, or a related field. Professional travel certifications (e.g., from IATA) are a significant advantage.
• Language Requirements: Full professional proficiency in both Arabic and English, spoken and written.

Benefits and Opportunities

Joining the Al Maha United Travel team means working in a stimulating environment that supports excellence and innovation. Benefits associated with this leadership position include:

• An influential leadership role within an established company in the Saudi market.
• The opportunity to work at the heart of Saudi Arabia's tourism transformation.
• A dynamic and stimulating work environment for professional growth.
• A competitive salary and benefits package according to company policy.

How to Apply for the Position

Applications for the position are submitted via the Naukrigulf online platform. Please prepare an updated and comprehensive Curriculum Vitae (CV) that highlights your managerial experience and tangible achievements in travel agency or tourism management. Ensure your contact information and professional details are accurately included. Given the leadership nature of the role, including a Cover Letter outlining your vision for successfully managing a travel agency in the Riyadh or Jeddah market is highly recommended.

Location: Jeddah and Riyadh, Saudi Arabia. Job Type: Full-time.

Apply now for this opportunity to lead one of Al Maha United Travel's branches and contribute to writing a new chapter in the success story of the Saudi travel sector.