UAE National - Senior Service Management Manager - EMinds Dubai

EMinds in Dubai is actively seeking to recruit a Senior Service Management Manager, a strategic and distinguished career opportunity exclusively open to qualified UAE Nationals. This position aligns with the Emiratisation initiative, aiming to empower national talent in assuming vital leadership roles within the vibrant business sector of the UAE.

Job Overview

The Senior Service Management Manager will play a pivotal role in leading and developing the company's service delivery strategies. This individual will be responsible for ensuring the highest standards of quality, efficiency, and effectiveness in all service operations delivered to clients or internal departments, directly impacting the company's reputation and customer satisfaction.

Key Responsibilities and Duties

• Strategic Leadership: Develop and implement a comprehensive service management strategy aligned with the company's overall business objectives.
• Process Improvement: Lead continuous service improvement initiatives to enhance service quality, reduce costs, and increase productivity.
• Team Management: Lead and manage the service management team, providing guidance, coaching, and development to ensure high performance and goal achievement.
• Stakeholder Management: Act as a primary point of contact for key clients or internal stakeholders, understanding their needs and ensuring their expectations are met or exceeded.
• Performance Metrics: Establish Key Performance Indicators (KPIs) and metrics to monitor service performance, and provide regular reports to senior management.
• Resource Management: Effectively plan and manage the resources (human, technological, financial) allocated to the service management function.
• Governance & Compliance: Ensure all service processes comply with internal policies and relevant regulatory standards.

Essential Qualifications and Requirements

• Nationality: Applicant must be a UAE National.
• Education: A Bachelor’s degree in Business Administration, Information Technology, or a related field. A Master’s degree or recognized professional certifications (e.g., ITIL Expert, PMP) are a significant advantage.
• Experience: Minimum of 7 to 10 years of professional experience in service management or operations management, with at least 3 years in a senior leadership role (Manager level or above).
• Technical Knowledge: In-depth understanding of service management frameworks like ITIL (Information Technology Infrastructure Library) and experience with service management tools.
• Leadership Skills: Proven ability to lead, motivate, and develop high-performing teams.
• Analytical Skills: Strong data analysis skills with the ability to derive insights and make evidence-based decisions.
• Communication Skills: Excellent verbal and written communication skills in both Arabic and English, with the ability to interact effectively with all levels of management and stakeholders.
• Problem-Solving: Strategic thinker with the ability to identify complex problems and develop practical, effective solutions.

Benefits and Compensation

EMinds offers a stimulating and competitive work environment with a benefits package commensurate with leading standards in the Dubai market, which may include:

• A competitive and attractive tax-free salary.
• Comprehensive health insurance coverage for the employee and family.
• Housing and transportation allowances (as per company policy).
• Training and career development opportunities.
• A dynamic and innovative work environment.

How to Apply

Applications for this position are accepted exclusively through the Naukrigulf platform. Please search for the job listing titled "UAE National - Senior Service Management Manager" with the company "EMinds" or use the direct application link provided in the original advertisement. Ensure your CV is updated to highlight your leadership experience and achievements in service management, detailing all relevant qualifications.

This role represents an ideal opportunity for ambitious UAE National professionals seeking to make a significant leadership impact within a dynamic company in the heart of Dubai.