Frontline Manager®

Frontline managers sit at the very first level of management across a company's business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand - interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company's strategy in motion and the key to its success. The Frontline Manager® course was developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The course is online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the course. The A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. 3

• Explain the characteristics of a successful manager/supervisor
• Recognize and explain the key models for coaching employees
• Explain the steps in the progressive discipline process and how it is applied to employees
• Discuss and apply varying approaches to time management
• Explain the factors involved in developing an optimal work-life balance
• Explore the ways a manager can improve communication
• Recognize the differences between leadership styles and how they impact the workplace
• Explain the methods for successfully leading teams and groups
• Discuss ways of navigating an organization’s culture