About this Course
The Salesforce economy will create more than $1 trillion in new revenue and 4.2 million jobs between 2019 and 2024. Developed in partnership with Trailhead — Salesforce's official learning platform — this certificate aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This certificate is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. Through four courses, you will learn the fundamentals of CRM, how to manage leads in Salesforce, how to manage opportunities in Salesforce, how to use Salesforce to ensure customer success, and how to effectively leverage Salesforce data through reports and dashboards
What You'll Learn
- Build reports and dashboards in Salesforce to communicate sales performance
- Manage accounts, opportunities, and contracts using Salesforce Sales Cloud
- Learn CRM fundamentals and customer success management
- Leverage Salesforce data effectively through reports and analytics
Prerequisites
- No deep prior experience required
- Basic computer and internet skills helpful
- Ability to read English instructions and complete short activities
Instructors
Trailhead
Online Learning Platform
Anthony Jones
Learning Experience Design Manager
Angela Prakash
Learning Experience Design Manager