About this Course
This specialization consists of three progressive courses designed to equip customer care and after sales professionals with AI literacy, practical training, hands-on skills, and the ability to create AI-powered apps, agentic workflows and agents . The program follows a structured learning journey, moving from foundational AI awareness to customer care-specific AI applications, and finally, AI-driven tool creation, automation and innovation . Why This Program? Designed specifically for customer care professionals—without technical expertise required Direct relevance for the daily job routines in customer care Interactive learning with hands-on exercises with AI tools, sandbox environments, and real-world applications Offers documentary style, high-quality video sessions with real-world examples and engaging storytelling Introduces various practical, customer care-specific AI use cases across different AI technologies and modalities Progressive projects focus on job-specific use case idea generation, conceptualization and creation Prepares learners to lead AI-driven transformation in customer care You progress from: AI Awareness: Understanding & experimenting with AI. AI Application: Applying AI tools and use cases in daily customer care workflows and routines. AI Creation & Innovation: Building custom AI-powered solutions in a playful way
What You'll Learn
- Understand and experiment with AI fundamentals
- Apply AI tools in daily customer care workflows
- Build custom AI-powered solutions creatively
Prerequisites
- Basic computer and internet skills
- Ability to read course instructions in English
- Complete short practice activities
Instructors
AI Business School