AI-powered Customer Intelligence with Microsoft Copilot

Transform your marketing capabilities using Microsoft Copilot's generative AI to understand customers, analyze data, and optimize business processes. Learn to leverage AI-powered insights for customer segmentation, targeting, and personalized engagement across marketing, sales, and customer service functions

• Apply Microsoft Copilot to enhance marketing strategy, customer analysis, and targeting
• Leverage AI-powered data preparation, evaluation, and customer segmentation
• Integrate Copilot into marketing, sales, and customer service workflows

• Basic computer and internet skills
• Ability to read course instructions in English and complete short exercises