Amazon Connect Conversational Interfaces Fundamentals

With Amazon Connect, you can build conversational interfaces so users can interact using natural language through speech or text. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect conversational interfaces. You will explore real-world implementation scenarios and identify the key considerations to provide natural, human-like, interactive experiences for customers across multiple channels

• Differentiate types of conversational interfaces
• Understand conversational interface concepts
• Identify security considerations
• Recognize service quotas and pricing

• Basic computer and internet skills
• Ability to follow instructions in English and perform practice activities