Amazon Connect Flows Fundamentals

Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs. In this course, you will learn the benefits, typical use cases, and core concepts of flows. You will explore real-world implementation scenarios and identify key considerations to plan secure and cost-effective Amazon Connect flows implementations

• Recognize Amazon Connect flow types and blocks
• Explore Amazon Connect flow designer
• Identify ways to enable additional functionality via flows
• Understand flow blocks for operational improvements

• Basic computer and internet skills
• Ability to read course instructions and perform tasks