Amazon Connect Instance Fundamentals

In this course, you will walk through design considerations and basic steps to create an Amazon Connect cloud contact center customized to your business needs. The course includes guidance on region selection, single or multiple instance design best practices, identity management considerations, data storage, and telephony configuration settings. By the end of this course you will: - Recognize the meaning of key instance concepts. - Explore considerations for creating instances. - Identify the steps required to create an instance. - Explore data storage, administrator, application data, and channel configuration settings. - Identify additional application settings to expand your contact center functionality

• Explore considerations for creating instances
• Identify steps to create an instance
• Understand data storage and admin settings
• Explore channel configuration settings
• Identify additional settings to expand contact center functions

• Basic computer and internet skills
• Ability to follow English instructions and complete exercises