Applying GenAI Tools for Process Automation

This course will teach you essential skills for implementing AI-powered automation that transforms business processes and drives measurable results. You will learn about identifying high-impact automation opportunities, designing multi-step AI workflows, and integrating intelligent systems that scale with your organization's needs. You’ll dive into hands-on strategies for building reliable, AI-enabled workflows that respond to real business needs. You’ll also learn how to automate tasks like document processing and team communication using chain prompting and smart integrations—without needing to be a technical expert. You’ll see how to connect these workflows to existing tools to reduce manual work and amplify results. As you go, you’ll also explore how to design automations that are resilient and trustworthy. From error handling to monitoring and fallback plans, you’ll gain practical tips for building workflows that work smoothly. You’ll also discover how to combine multiple AI services to automate complete processes from end to end. Through hands-on practice with real business scenarios, you'll gain the skills to evaluate AI tools, measure automation performance, and continuously optimize systems for sustained business impact. This training prepares you to take on AI automation initiatives, identify strategic implementation opportunities, and transform manual processes into intelligent, scalable workflows

• Describe principles for identifying AI automation opportunities in business processes
• Explore potential AI automation use cases within specific business scenarios
• Evaluate the effectiveness of integrated AI workflows against business requirements
• Design an automated document processing and communication workflow for a specific business scenario

• Basic familiarity with relevant terminology
• Readiness to practice through applied exercises or case-based work