Amazon Connect: Creating & Managing Instances

Amazon Connect is a cloud contact center that helps you offer superior customer service. Because it is designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice, chat, and tasks for your customers and contact center agents. Amazon Connect includes tools for skills-based routing, powerful real-time and historical analytics, and intuitive management tools. With pay-as-you-go pricing, Amazon Connect can lower costs while improving contact center operations and agent efficiency. This course guides you through how to set up an Amazon Connect contact center that can scale to support millions of customers

• Set up and configure an Amazon Connect contact center
• Apply skills-based routing tools
• Analyze real-time and historical contact center data
• Manage operational processes efficiently
• Reduce costs using pay-as-you-go pricing

• Basic computer and internet skills
• Ability to read course instructions in English
• Ability to complete short practice activities