Build Trustworthy AI: Measure Human Connection

Transform how you approach AI companion products by mastering the psychology of human-AI trust. You'll apply anthropomorphism concepts to categorize the human qualities users attribute to AI—classifying signals as warmth-related or competence-related to build actionable user profiles. You'll master the two-question warmth-and-competence survey that captures how users perceive your AI, rooted in decades of social psychology research. And you'll apply threshold-based decision rules that transform passive data collection into proactive user protection. Through realistic Role Plays with skeptical colleagues and program coordinators, you'll practice categorizing anthropomorphic signals and presenting data-driven recommendations. Coach Dialogues challenge your judgment on ambiguous cases where the data doesn't tell the whole story. Essential skills for UX researchers, Trust & Safety analysts, product managers, and anyone building or supporting AI companion experiences. No technical background required—just a commitment to responsible AI deployment

• Recognize human-like attachments to AI companions
• Measure perceived warmth and competence with surveys
• Identify low trust cases needing human support escalation

• Basic computer and internet skills
• Ability to read English instructions and complete exercises