Business Process Modeling, Analysis, and Improvement

Poor management practices cost the global economy $8.8 trillion, or about 9% of world GDP! (Gallup) This course builds job-ready skills in business process modeling, analysis, and improvement that businesses desperately need; no prior experience required. Designed for professionals and aspiring managers, this course builds your practical knowledge of how Lean, Six Sigma, and systems thinking can analyze and enhance how work gets done. Through activities such as podcasts and AI-enabled role-plays, you will model and map processes, identify inefficiencies, and apply proven methods to improve performance, communication, and collaboration across teams. Plus, through real-world scenarios and a final project, you’ll design and document a complete business process model and narrative. By the end, you’ll be ready to contribute to process improvement initiatives and pursue certifications such as CompTIA Project+, ASQ CQIA, or AIGPE Process Mapping Specialist. Enroll today to strengthen your analytical skills and accelerate your career in business analysis and operations management

• Build skills in process modeling with Lean and Six Sigma
• Develop and interpret process models and maps
• Analyze processes to identify inefficiencies and improvements
• Integrate systems thinking to optimize processes

• Basic computer and internet skills
• Ability to follow English instructions and complete exercises