About this Course
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the two courses in this program
What You'll Learn
- Create positive customer interactions
- De-escalate conflicts with customers effectively
- Develop solutions to customer problems
- Describe different roles within call center customer service
Prerequisites
- No prior experience required
- Completion of the first two courses in the program recommended
Instructors
Cory McLaren
Customer Service Expert