Change Management for Google Workspace

This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey

• Describe change management methodology across customer journey phases
• Engage sponsors and recruit Google Guides
• Identify cultural challenges and skill gaps
• Deliver effective project communications

• Basic familiarity with topic and terminology
• Readiness for applied exercises