About this Course
In today’s rapidly evolving digital workplace, seamless collaboration is essential for success. This course offers a comprehensive journey through Cisco Webex, empowering you to discover its unified architecture and core functionalities. Learn how meetings, calling, and messaging are integrated into a secure, all-in-one platform designed to drive team productivity. Through hands-on modules, you’ll gain practical skills in managing users, workspaces, and devices using the Webex Control Hub. Explore multiple methods for user administration—including manual input, CSV uploads, and directory synchronization with Microsoft Entra ID and Okta. Discover how to register and provision a variety of devices, leverage AI-powered enhancements, and integrate third-party applications to enhance your organization’s capabilities. Delve into advanced Webex Calling features, from configuring PSTN connectivity to optimizing call routing and managing enterprise calling features like Auto Attendants and Call Queues. Uniquely, this course blends technical instruction with real-world scenarios, equipping you to utilize analytics, troubleshoot issues, and generate actionable reports. By the end, you’ll have the expertise to elevate your organization’s collaboration and prepare for future growth
What You'll Learn
- Explore Webex platform essentials: manage meetings, calling, and messaging for secure team collaboration
- Administer users, devices, and workspaces via Webex Control Hub, including directory sync and integrations
- Configure advanced Webex Calling features, analyze usage data, and troubleshoot for optimal performance
Prerequisites
- Basic computer and internet skills
- Ability to read course instructions in English and complete short practice activities
Instructors
Mai Vang