Clinic Flow: Tasks, Staff, Supplies

Transform your clinic operations with essential workflow management skills that keep healthcare facilities running smoothly. This Short Course was created to help health administration professionals accomplish seamless daily operations through systematic supply management, clear role definition, and effective time prioritization. By completing this course, you'll be able to confidently navigate supply ordering procedures, articulate the distinct responsibilities between administrative and service-delivery staff, and implement time-management strategies that prevent workflow bottlenecks. You'll master the foundational skills that ensure patient care continues uninterrupted while maintaining cost-effective operations. By the end of this course, you will be able to: • Recall office supply ordering procedures and inventory logs • Explain the distinct roles and responsibilities of administrative versus service-delivery staff • Apply basic time-management tools to prioritize daily administrative tasks This course is unique because it focuses on the operational backbone of healthcare delivery—the administrative systems that directly impact patient care quality and staff efficiency. To be successful in this project, you should have a background in healthcare operations or administrative support roles

• Organize inventory regularly to avoid care disruptions and maintain operations
• Clarify roles to reduce confusion and improve task handoffs
• Apply time management to transform chaotic days into productive workflows
• Use proactive administrative systems to optimize staff, time, and resources

• Basic computer and internet skills
• Ability to read course instructions in English and complete short activities