Conflict Management

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution

• Master fundamentals of conflict resolution and leverage positive conflict
• Hone intercultural communication skills
• Strengthen personal and professional relationships by constructively addressing conflicts
• Analyze factors like competing interests and power imbalances affecting conflict
• Develop strategies for managing conflicts in diverse settings

• No deep prior experience required; basic computer and internet skills helpful
• Ability to read course instructions in English and complete short practice activities