Conflict Resolution Skills

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive confl

• Master communication strategies for conflict resolution
• Develop negotiation and mediation techniques
• Identify and address root causes of workplace conflicts
• Build practical conflict management plans