Conflict Management For Everyone

By the end of the specialization, you will be able to: Assess conflict types and identify the needs and responses of all conflicting parties. Identify when conflicts arise and manage them in multiple settings. Respond to conflict appropriately and brainstorm for solutions you can follow through on. Prepare for negotiations by finding alternatives and making offers to reach the best solution for all involved

• Assess conflict types and identify needs of all conflicting parties
• Identify when conflicts arise and manage them in multiple settings
• Respond appropriately to conflict and brainstorm actionable solutions
• Prepare for negotiations by finding alternatives and making offers

• No deep prior experience required; basic computer and internet skills helpful
• Ability to read course instructions in English and complete short practice activities