Create a Services Customer Satisfaction Process

In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions

• Map customer entry points and service opportunities
• Align marketing and support efforts to customer satisfaction
• Evaluate customer satisfaction levels

• Basic familiarity with software used
• Ability to follow instructions in English