Create a Customer Service Survey in Microsoft Forms

Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive

• Prepare to create customer service surveys
• Create basic and advanced question types
• Finalize, send, and interpret surveys

• Basic familiarity with software or workflow
• Ability to follow step-by-step instructions in English