Create Customer Support Data with Google Sheets

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions

• Create formulas in Google Sheets
• Use data validation for dropdowns and checkboxes
• Link data across multiple tabs

• Basic familiarity with spreadsheet software and computer skills
• Ability to follow step-by-step instructions in English