Cultivate Empathy: AI Chatbot Conversations

Transform how you connect with others by developing genuine empathic communication skills. You'll learn to distinguish between cognitive empathy (understanding others' perspectives) and affective empathy (sharing others' feelings)—and discover why AI chatbots like ChatGPT can simulate one but not the other. You'll master active listening techniques including paraphrasing, reflection, and validation that make people feel truly heard. And you'll practice the AARVR framework through realistic role-plays using ChatGPT as your conversation partner. Through role-plays where you explain empathy concepts to skeptical friends and demonstrate your growth to mentors, you'll develop skills you can use immediately—in personal relationships, workplace conversations, and any situation where empathic connection matters. By course completion, you'll communicate with greater authenticity and understanding. Essential skills for anyone who wants to deepen their personal relationships, enhance their professional presence, or simply become a better listener. No prior experience required—just bring your curiosity and willingness to practice

• Classify cognitive and affective empathy in AI and human conversations
• Apply paraphrasing and active listening techniques in peer support
• Demonstrate structured empathic listening through role-plays

• Basic computer and internet skills
• Ability to follow course instructions in English