Customer Experience: How To Delight Customers

Learn to create an amazing customer experience for your customers through which you delight your clients, and retain them longer. You will also learn how to identify potential friction points in your business where customers might be potentially unhappy, and turn those moments into ones where you delight clients

• Create exceptional customer experiences to delight clients
• Increase customer retention
• Identify potential friction points in business processes
• Turn challenges into opportunities to delight customers

• Basic computer and internet skills
• Ability to follow course instructions and complete short activities