Customer Service with AI

AI for Customer Experience equips professionals with the skills to design, deliver, and scale exceptional customer service using artificial intelligence. This course focuses on how AI is transforming customer interactions across support, engagement, and service operations - helping organizations respond faster, personalize experiences, and build long-term trust. Learners will explore how AI-powered tools such as chatbots, virtual agents, sentiment analysis, and automated ticketing systems enhance customer satisfaction while improving operational efficiency. Through practical examples and real-world scenarios, the course demonstrates how AI can be applied to personalize customer journeys, predict customer needs, and resolve issues proactively. You’ll also gain a clear understanding of customer data collection and analysis, enabling smarter decision-making and continuous service improvement. Ethical AI use is a core focus, covering transparency, bias mitigation, and trust-building in customer-facing AI systems. Designed for customer service professionals, CX leaders, business analysts, and aspiring professionals, this course helps you stay ahead in a rapidly evolving customer experience landscape - preparing you to lead AI-driven service transformation across industries such as e-commerce, SaaS, banking, and telecom

• Apply AI-powered chatbots and virtual agents to improve support
• Use AI analytics to understand customer behavior and sentiment
• Optimize response times and resolution quality with AI tools
• Design ethical and transparent AI customer experiences

• Basic computer and internet skills
• Ability to understand course instructions and participate in exercises