Dealing With Angry Customers In Customer Service

This course focuses on the part of customer service and customer support during which you have to handle frustrated or angry clients. These are some of the most difficult and emotionally situations in customer service. You will learn how to handle such scenarios on an emotional level as well as being able to de-escalate the situation with the right kind of language and behavior, and hopefully turn a frustrated customer into an appreciative and loyal one

• Manage emotional situations with angry customers
• Apply appropriate language and behavior to de-escalate conflicts
• Turn frustrated customers into satisfied and loyal ones

• Basic computer and internet skills
• Ability to read English instructions and complete short activities