Introduction to IT Sales by Dell Technologies

This course is designed to equip you with the essential skills and knowledge to excel in entry-level sales roles. No previous experience is necessary. The course will help you effectively communicate your background, education, skills, and experience, while enhancing your understanding of key career readiness competencies and professional communication principles. The course covers the eight NACE Career Readiness Competencies, helping you identify behaviors that demonstrate each competency and reflect on your experiences. You will learn to read and interpret sales job postings, identify key requirements, and match your skills to specific roles. You will also cover professional communication principles, developing effective strategies for various contexts. You will also explore how EQ and adaptability contribute to effective sales practices. Finally, the course will help you develop a personal brand, identifying your unique qualities and strengths, and creating a personal pitch. By the end of this course, you will be able to: Communicate relevant information about their background, education, skills and experience in a concise format. Identify and describe behaviors associated with the NACE Career Readiness Competencies Analyze sales job posting requirements and the ways in which the learners' experience aligns to each. Summarize typical tasks required in entry-level sales roles. Be able to identify ways to demonstrate active listening. Identify and apply principles of professional communication. Define Emotional Intelligence and identify strategies to improve EQ. Describe ways that emotional intelligence and adaptability can make you a better seller Describe best practices for working with others based on personality type Articulate the value of their personal brand Identify components of their personal brand. Create and deliver a personal sales candidate pitch

• Analyze sales job postings and match skills
• Apply professional communication principles
• Understand emotional intelligence in sales
• Identify career readiness behaviors
• Develop personal branding and sales pitch
• Demonstrate active listening and teamwork skills

• Basic computer and internet skills
• Ability to read course instructions in English and complete short practice activities