Design and Build a Complaints Tracking System with SQL

Learners will analyze business requirements, design relational databases, and build a complete Complaints Tracking System using SQL Server and VB.NET through a hands-on, end-to-end case study. By completing this course, learners will gain practical experience in database design, application development, complaint workflow management, reporting, and system testing. This course guides learners step by step from understanding the purpose of a complaints management system to implementing a fully functional application. Learners will design normalized database schemas, establish relationships using primary and foreign keys, and implement the database in SQL Server. They will then connect the database to a VB.NET application to build complaint registration, assignment, tracking, search, and reporting features. What makes this course unique is its real-world, project-based approach. Instead of isolated concepts, learners work on a single case study that mirrors how complaint management systems are built in professional environments. The course emphasizes both technical skills and practical workflow logic, helping learners understand how databases and applications work together in real business scenarios. By the end of the course, learners will be able to confidently design, develop, and evaluate a database-driven application suitable for real-world complaint tracking and management systems

• Design normalized relational databases to support complaints workflow
• Develop VB.NET applications connected to SQL Server for complaint management
• Build and evaluate a complete database-driven complaints system

• Basic computer and internet skills
• Ability to follow course instructions and complete short tasks