Introduction to IT Service Management using ServiceNow

DoaneX is pleased to offer the Introduction to ServiceNow IT Service Management for Beginners. ServiceNow is a leading cloud-based computing company whose versatile digital platform streamlines processes and improves customer experiences. It is used by businesses of all sizes in every industry and the demand for ServiceNow professionals is in high demand. This course is ideal for anyone who wants to learn about what ServiceNow is, what IT ServiceManagement is, common terms used in the industry and understand high level support desk processes from both an end user and fulfiller point of view. Upon completion of the course, students will be able to enroll in career paths supporting their current jobs and obtain industry micro and mainline certifications in ServiceNow Administration.

• Identify the ServiceNow platform, capabilities, and high-level IT processes.
• Recall Key Terms used in ServiceNow
• Apply Key Terms to processes within ServiceNow
• Discover the scope of the platform.
• Explore potential careers available beyond an IT Service Desk role.