Drive Project Success with Clear Communication

This long course develops communication governance and documentation practices that increase predictability and accountability for delivery teams. You will draft channel purpose statements and etiquette, set response SLAs, configure notification and naming conventions, and use collaborative-document templates to capture meeting outcomes and assign action items. The course teaches the use of RACI/RASCI frameworks to clarify role ownership and demonstrates pragmatic measurement approaches (response times and template usage) to monitor adoption. Deliverables include a reusable meeting-note template, a compact RACI for a sample project, a communication plan, and an adoption checklist with simple metrics to assess early impact, enabling you to operationalize communication practices within team workflows

• Apply communication etiquette to set a channel's purpose and rules
• Choose appropriate channels and state use cases for each
• Use collaborative features to document meeting outcomes and assign actions
• Create a stakeholder communication plan, meeting-note template, RACI, and adoption checklist

• No deep prior experience is required, but basic computer and internet skills are helpful
• Ability to read course instructions in English and complete short practice activities