Effective Interpersonal Communication for Business

To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people. The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance. In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization. You will: • Interact productively with others in the workplace on a day-to-day basis. • Build positive relationships with diverse individuals. • Consider organizational communication systems. • Communicate with peers. • Communicate with supervisors. • Communicate with external people. • Communicate during conflict and change

• Use various methods to communicate effectively with organizational roles
• Build positive relationships with colleagues and stakeholders
• Adapt to organizational communication systems to improve performance
• Manage communication effectively during conflicts and changes

• Basic computer and internet skills
• Ability to follow course instructions in English and complete short exercises