Emotional Intelligence for Business Professionals

It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. In this course, you will explore the concept of emotional intelligence. You will: • Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations. • Assess and develop your personal emotional intelligence competencies. • Assess and develop your social emotional intelligence competencies. • Practice emotional intelligence in common workplace scenarios. This course requires that you have Microsoft Office installed on a Windows PC. The course setup instructions provided in the first module of the course go into more detail about the hardware and software requirements

• Identify emotional intelligence components, explain their organizational benefits, and apply them effectively
• Assess and strengthen personal and social emotional intelligence skills
• Apply emotional intelligence skills effectively in workplace scenarios

• Basic computer and internet skills
• Ability to read course instructions in English and complete short practice activities