Essential Soft Skills & Special Patient Populations

Master the interpersonal skills and therapeutic communication techniques that transform good caregivers into exceptional CNAs. This course uses cinematic storytelling to explore complex patient relationships and the professional competencies essential for working with special populations, including people with mental illness and developmental disabilities. Through the stories of Helen, Michelle, and their families, you'll develop critical soft skills including active listening, empathy, cultura

• Master therapeutic communication techniques, active listening, and cultural competency for providing compassionate care to diverse populations.
• Learn trauma-informed care approaches, de-escalation strategies, and how to support people with mental illness and developmental disabilities.
• Recognize abuse recognition and reporting requirements, teamwork principles, and time management strategies while finalizing your career plan.