Explore AI Features

Explore AI Features is an intermediate-to-advanced short course designed for IT enablement leads and knowledge leaders who want to understand how artificial intelligence is embedded into everyday collaboration tools—specifically within Confluence. As AI becomes increasingly integrated into workplace platforms, leaders need more than awareness; they need the ability to recognize AI-driven capabilities and apply them intentionally to real work. In this course, learners will first define what constitutes true AI functionality versus standard collaboration features. They will explore how features such as content suggestions and automatic summaries leverage AI to reduce manual effort, improve clarity, and accelerate decision-making. Moving beyond recognition, learners will then apply these concepts hands-on by creating a structured Confluence 'AI Ideas' page and using AI to generate, review, and insert a summary paragraph. Through guided videos, structured practice, and scenario-based assessments, learners will develop confidence using AI features as part of normal documentation and planning workflows. By the end of the course, learners will be equipped to coach teams distinguishing real AI from automation, apply features through structure-first workflows, and reduce documentation waste in Confluence

• Identify true AI functions within collaboration tools
• Apply AI-driven features effectively at work
• Utilize content suggestions to reduce manual effort
• Use automatic summaries to improve clarity and decision-making

• Basic familiarity with AI concepts and terminology
• Readiness to engage in applied exercises or case studies